When St James Dental practice had issues in dealing with increased volumes of patient enquiries they turned to Connexus Networks to provide a solution.

Connexus Networks implemented a BCM 50 Telephone system with Auto Attendant to provide improved call handling and a messaging system. This included an out of hour's facility to provide better access for patients in emergencies.

A competitive call tariff was implemented to deliver cost efficiencies against the increased volume of outbound calls to provide appointment confirmation.